Summary Privacy Notice & Notice at Collection

Updated July 1, 2024

 

This brand is a member of the L’Oréal USA family of brands.  When we say “Us”, “Our”,  “We”, or “L’Oréal”, We are referring to L’Oréal USA S/D, Inc.  This Summary Privacy Notice supplements Our Privacy Notice by providing key information to You about how We collect and use personal information about You.  This Summary Privacy Notice is for consumers in the United States only.  

Our detailed Privacy Notice describes the types of personal information We collect from You directly, from Your interactions with Us (on Our websites, mobile apps, and digital tools (collectively, “Sites”) and advertising), and from third parties; how We use it; how We protect it; and Your rights as Our consumer.  For residents of the State of Washington, our Washington Consumer Health Data Noticeand applies to personal information defined as ‘consumer health data’ subject to the Washington State My Health My Data Act.

Visitors from other countries should visit the L’Oréal brand site for Your part of the world.  There is a separate privacy notice located on the L’Oréal Careers website for job applicants and a separate Business Customer Privacy Notice for individuals who engage with L’Oréal in a professional capacity.  Our contact details are available at the end of the detailed Privacy Notice in the “How to Contact Us” section.  

What Types of Personal Information Do We Collect and for What Purposes? 

The personal information that We collect about a specific person will depend on, for example, Our relationship or interaction with that person. We collect personal information that You provide to Us, from Your engagement with Our brand Sites and platforms, advertising, media; from third parties who have Your permission to share it with Us; and automatically collected (such as through cookies and other similar technologies).  

We collect the following categories of personal information:  

We collect and use this information within the L’Oréal family of brands to: 

We combine information that We collect via one method (e.g., from a website or Our digital advertising) with another method (e.g., an offline event). For example, if You have an account with Us and are logged in, or otherwise provide personal information like an email, We associate information We observe about You with other information You or a third party provide to Us. We do this to get a more complete view of Your preferences for Our beauty products and services, which, in turn, allows Us to serve You better and with more customization and better beauty products.

Our Sites and services may, including using artificial intelligence (such as machine learning, deep learning, computer vision, or generative AI), process personal information automatically to generate responses. When You interact with certain of Our Sites and beauty tools, such as Virtual Try On tools and other virtual beauty tools available on our Sites, We collect inputs directly from You, as well as inputs We observe or collect automatically or obtain from third-parties, to generate personalized outputs and for other purposes disclosed in this Privacy Notice.

A more detailed description of the information We collect and how We use this information is available in the “How We Collect and Use Personal Information” section of the detailed Privacy Notice. 

When Do We Share Personal Information? 

We share personal information with third parties (vendors, agencies, and businesses) that help Us run Our Sites, Our business, and retail Our products to further L’Oréal’s beauty mission.  We may disclose information to Our service providers, to complete a transaction requested by You, when required by law or authorities, and in the event of a sale or reorganization of Our company.  Some of Our virtual beauty tools use Azure OpenAI services.   The Azure OpenAI service includes content monitoring and abuse monitoring features.  To detect and mitigate abuse, Azure OpenAI stores all prompts and generated content for up to thirty (30) days to review prompts for abuse where it is accessible by human reviewers. More information is available about how we share personal information about You in the “How We Share Personal Information” section of Our detailed Privacy Notice.  

We do not ‘sell’ (as ‘sell’ is traditionally defined) personal information about Our consumers.  We do not make available or provide consumer’s names, phone numbers, addresses, email addresses, or other personal information to third parties in exchange for money.  Like many companies, however, We do share or make available personal information We collect with third parties to facilitate Our advertising, including providing You with personalized advertising from Us about Our products and services on other third-party sites or online applications.  In some US States, this type of activity is considered (1) a ‘sale’, (2) a ‘share’ or ‘use’ of personal information for targeted advertising, or (3) both, and subject to a right of opt-out.

For example, some third parties allow Us to serve consumers with online promotions by sending identifiers or contact information (e.g., email, phone number, other identifiers (cookie ID, device ID, pseudonymous ID)) We have collected to the third party.  The third party compares the identifiers or contact information to identifiers in its own database, and, if there is a match, We can use this information to optimize our advertising campaign(s), choose whether or not to serve an advertisement to the matched individual on a third-party site or platform, and measure the effectiveness of Our advertising.  We can also send this information to adtech providers (like demand side platforms) that help Us serve advertisements to You on third-party sites or online applications that participate in online auctions of their ad inventory. 

Additionally, We make available personal information to third parties through Our use of cookies and other similar technologies on our Site. For example, we share or make available online personal information with third parties such as social media platforms or other marketing service companies to optimize our marketing campaigns, help Us display ads for Our goods and services on third-party sites, and measure the effectiveness of those ads on such thirds party sites.  These companies use personal information to improve their own products and optimize their own ad targeting systems.   

To exercise the right of opt-out where available in your jurisdiction please use one or more of the following:  

• visit the “Your Privacy Choices” link on the footer of Our Site to submit a request regarding offline (non-browsing) personal information.  
• click on “Online Preferences” link on the footer of Our Site and change the setting regarding online (browsing) personal information.  
• enable a browser-based opt-out signal such as the Global Privacy Control.  Where required by applicable law We will treat browser-based opt-out signals as requests to opt-out of the sale/sharing (or use) of personal information for targeted advertising for Your browser.  If you are logged-in to Your account (where available), We will associate the browser-based opt-out signal with Your account and apply it to offline personal information.  

How Long Do We Retain Personal Information? 

We will retain personal information about You for so long as Your account is active, you engage with Us, as needed to provide You services, and as necessary to comply with Our legal and/or regulatory obligations, to resolve disputes, to manage Our rights, and to enforce Our agreements. We do not control certain privacy settings and preferences maintained by Our social media partners like Facebook and Twitter. If You wish to make changes to those settings and preferences, You may do so by visiting the settings page of the appropriate social media site.

 

Detailed Privacy Notice

Table of Contents 

1. How We Collect Personal Information
2. What Personal Information We Collect & Use 
3. How We Share Personal Information 
4. How Long We Retain Personal Information
5. Your Privacy Choices
6. Additional Information for Residents of California
7. Privacy Rights Available under State Laws
8. Notice of Financial Incentives
9. Children’s Information
10. Securing Personal Information About You
11. Third Party Links; Social Login
12. Cross-Border Transfers
13. Updates to this Privacy Policy
14. How to Contact Us

 

• How We Collect Personal Information

We obtain personal information from the following categories of sources.  We combine personal information that We collect from one method (e.g., from a website, digital advertising engagement) with another method (e.g., an offline event).  For example, if You have an account with Us and are logged in, or otherwise provide personal information like an email, We associate information We observe about You with other information You or a third party provide to Us.   We do this to get a more complete view of preferences for Our beauty products and services, which, in turn, allows Us to serve You better and with more customization and better beauty products.   

1. Personal Information You Provide

   We (directly or by third parties on Our behalf) collect personal information You provide to Us directly when You Interact with Us.  For example: 

   • Account creation and management.   We collect personal information during the creation or management of an account with Us.  When You sign up for an account You will need to provide certain information about Yourself, such as name and email address.  You may provide other personal information. 

     You may also be able to register and log in to Our Sites or chat features using Your social media account, such as Facebook or Google. These platforms may ask Your permission to share certain information with Us (e.g. name, gender, profile picture) and all information is shared subject to their privacy policies.  You can control the information that We receive by changing Your privacy settings offered by the relevant social media platform.

   • Newsletter and marketing subscriptions.  We collect and use personal information when You subscribe to receive Our marketing communications. 
   • Purchase and order management.   We collect and use personal information when You purchase products or services from Us, whether on Our Sites, in one of Our retail locations, or otherwise.  This includes payment details to complete a purchase.  
   • On Our social media platforms.   We collect and use personal information You publicly post on social media platforms or when You mention Us on social media platforms.  
   • Promotions.We collect personal information during Your participation in a competition, game, contest, promotional offer, sample request, or response to a survey.
   • User Generated Content.   When You submit content (such as images or rating and reviews on one of Our Sites or You agree to allow Us to re-use content You posted on social media).  We may ask You to participate in a survey or general research.  If you chose to take part in these, You may provide personal information in connection with Your response. 
   • Use of Our Sites and Services.   When You provide personal information while using Our Sites, such as completing forms or using services on Our Sites.  For example, if You use a chat feature on Our Sites, We (and a third party provider of chat software who provides Us with services) collect personal information You share during the interaction, interactions with Our chat tool, and transcripts of the chat conversation. You may use other features of Our Sites that may ask You to grant permission to access the camera or other features of Your computer or mobile device.  For example, to enable augmented reality features We make available. 

     If You use one of Our virtual try on features, We may collect and store Your image(s), for example, if You use social sharing to send Your image to a friend or post it online or if You save it to Your profile. If You use one of Our online beauty tools We may collect, capture, possess, store, or obtain the picture You provide, and data obtained or created from Your picture (including the automated recognition of various facial landmarks that might qualify as biometric data, biometric information, or a biometric identifier under various laws).

   • Customer Service.  When You ask questions relating to Our brands, Our products and their Use, or Your purchases or account. 

2. Personal Information We Observe or Collect Automatically

   We (directly or by third parties) collect personal information We observe about You in Our physical locations or on Our Sites.  For example, We (or third-party companies (e.g., Google)) collect personal information automatically when You use or visit Our Sites, install and use Our mobile apps, view Our advertisements, interact with Our emails or other communications, or use Our products and services.  This personal information is collected through a variety of technologies, such as cookies, Flash cookies, JavaScript tags, software development kits, application program interfaces, Web beacons, and other technologies described below.   Information collected via automated means include identifiers (e.g., IP address, device ID, cookie ID, mobile advertising identifier), geolocation, commercial information, and internet or network activity (e.g., clickstream data, such as browsing and search history, other interactions with Our Sites).  We combine personal information collected automatically with personal information We already have about You. 

   • Cookies and Other Technologies:  Our Sites, applications, email messages, and advertisements may use cookies and other technologies such as pixel tags, web server logs, server-side tracking, and web beacons.  These will collect online activity data such as date and time You visit the Site, duration of access, browser or app version used, URLs You come from and go to, and how You used our Site or interacted with emails and other messages.  These technologies are used help Us to:

     • ✔ browse Our Site and use its features, 
     • ✔ remember Your information so You do not have to re-enter it, 
     • ✔ track and understand how You use and interact with Our Sites,
     • ✔ tailor the Sites and Our advertising around Your preferences, 
     • ✔ measure the effectiveness of Our advertising, 
     • ✔ manage and measure the usability of the Sites, 
     • ✔ understand the effectiveness of Our content, 
     • ✔ otherwise enhance the Sites and Our beauty offerings, and 
     • ✔ protect the security and integrity of Our Sites.

     Our emails include pixels in Our messages to determine whether You open and interact with them.  Our Sites also use cookies and other technologies to help keep track of items You put into Your shopping cart including when You have abandoned Your cart and this information is used to determine when to send cart reminders (including messages via SMS). <

   • Mobile Services/Apps and Devices: We (directly or by third parties on Our behalf) use technologies that collect information from Your phone when You use Our mobile apps or Our ‘smart’ devices in Your home.  This information could include Your mobile phone or other device identifiers (including a mobile phone identifier (iOS IDFA and Android Advertising ID), Bluetooth ID, or other device identifier), information about Your phone or other device’s operating system, how You use the app or device, and Your physical location.  Certain of Our mobile apps and tools offer opt–in, geo–location services and push notifications.

     • ✔ Geo-location services provide location–based content and services, such as store locators, local weather, promotional offers, and other personalized content. 
     • ✔ Push notifications can include discounts, reminders or details about local events or promotions.  Most mobile devices allow You to turn off location services or push notifications.

     If You turn on location services, We (or a third party on Our behalf) may collect location information, including information about the Wi–fi routers closest to You and the cell IDs of the towers closest to You to provide location–based content and services.   Additionally, most mobile devices will allow You to disable sharing or reset some device identifiers. 

   • In-Store Analytics; Call-Recording: We (directly or by third parties on Our behalf) may use certain in-store wireless services (such as Wi-Fi networks and Bluetooth beacons) and cameras to automatically collect information about visitors to Our stores. 

     • ✔ Our Wi-Fi routers capture certain data from mobile devices that interact with the router, including information about Your mobile device (such as a MAC Address, signal strength data, and location of device capturing the information). 
     • ✔ Bluetooth beacons are small devices that broadcast a Bluetooth signal to map nearby Bluetooth-enabled mobile devices. We may use the data collected from these in-store wireless services to provide operational insights such as foot traffic volumes and how customers move through Our stores.  
     • ✔ We also use cameras in and around Our retail locations for operational and analytics purposes such as measuring traffic patterns.  Cameras are also used for safety, fraud detection, theft and loss prevention, and security.  
     • ✔ We also record customer service calls for quality assurance, maintain transcripts of chats using our chat tools (provided by a third party), and logs of Your interactions with our automated phone system and our chat bots.

3. Personal Information Received from Third Parties: 

   We receive personal information from third party sources to update or supplement personal information You provide or We collect automatically.  We combine this personal information with personal information We collect either automatically or directly from You.   

   • Affiliates.  We receive or have access to personal information from other companies and brands under common ownership with Us, as well as our ultimate parent company L’Oreal S.A. 
   • Other Users or Individuals who use Our Services.  For example, We operate and manage refer-a-friend or similar programs, where We collect email addresses and other contact information about You if a person invites You or refers You.  
   • Service Providers.   Our service providers that perform services on our behalf collect personal information and share some or all of this personal information with us.  For example, if You provide Us with permission to store payment information in Your account, We will receive a tokenized version of the credit card back from Our payment processor, and Your credit card issuer may provide Us with updated Payment Information in connection with the credit card issuer’s account update service.  
   • Social Media; Authentication Services.  You also can engage with Our brands, use chat or try-it-on features, applications, and log into Our Sites via social media platforms, such as Facebook (including Instagram) or Google.  If You link, connect, or login to one of Our Sites with a third-party service (e.g., Facebook, Google), We collect Personal Information You share with Us, or that the social media platforms share with Us.  When You engage with Our content on or through social media or other third-party platforms, plug-ins, integrations or applications, these platforms may ask Your permission to share certain information with Us (e.g. name, gender, profile picture, likes, interests, demographic information).  Such information is shared with Us subject to the third-party platform’s privacy policy.  You can control the information that We receive by changing Your privacy settings offered by the relevant social media platform. 
   • Transactions You Have Requested.   We receive personal information about you from third parties to complete a transaction you have requested.  For example, if You checkout with PayPal We will receive information back from PayPal to complete the transaction.
   • Other Sources.  We collect personal information from publicly available sources, third-party data providers, or through transactions such as mergers and acquisitions.  For example, We validate postal address information using third party services or third parties provide Us with additional information about You.  We combine that information with other personal information we maintain about You.  

     These third-party sources include vendors that provide Us with services, advertising networks, data analytics providers, government entities, social media networks, companies that process payments, other L’Oréal affiliates, data brokers, companies that help Us detect fraud and safety issues, and companies who have received Your permission to share personal information with L’Oréal or when a third party needs to share personal information with Us to complete a transaction You have requested. This also includes information received from third parties about individuals who share common interests or attributes (e.g., color treated hair, individuals who purchased products similar to products We sell) to create user “segments,” which help Us to better understand and market to Our current or prospective customers.  

     This information includes marketing and demographic data (including identifiers, commercial and purchasing information (i.e., products You have purchased or considered)), analytics information (including online information), internet or online information, demographics (e.g., including nationality, race, ethnicity), geolocation, and offline records, as well as inferences. 

     We may also receive information from other companies that collect or aggregate information, including from publicly available databases.  This might include de-identified information about purchasing patterns, location of shoppers, and websites that are of interest to Our consumers. 

• What Personal Information We Collect & Use

Examples of the categories of personal information we use, and why and how We use them, are outlined below.   Other members of the L’Oréal Group may access personal information about You when they perform services on behalf of L’Oréal USA and, unless prohibited under applicable law, for use on their own behalf for the purposes described in this Notice.

 

Additional Information About Our Advertising (including Interest-Based Advertising):  We provide tailored and personalized content, services, advertisements and offers, including based on personal information We know about You as well as Your beauty characteristics and preferences.  

When We send or display personalized communications or content, We use personal information to generate inferences about You.   We use these inferences to show You advertisements or other content We believe You would like to see.  This means We collect personal information about You as described above, and We centralize this personal information and analyze it to evaluate and attempt to determine Your personal preferences, interests, or needs.   For example, based on information We collect We may conclude that You are interested in certain products and services We provide and then We send or display communications or content tailored to those preferences, interests, or needs.  

We may recognize Your information across different devices that You use or log in from (i.e. computers or mobile devices.). We may recognize that one cookie or device ID (i.e. from a computer) may be connected to another device (i.e. smart phone) by the cookie or device ID or log in. This may result in You searching for one of Our products on one device but seeing an ad later for that product on another device. Knowing what devices are being used by a person or household helps Us limit the number of times You may see the same ad across different devices.  We may also combine information We collect from Your devices with other information We have about You, such as Your account information, services, transaction history, and interaction with Our Sites.

We participate in interest-based advertising.  We use third party companies to serve advertisements tailored to Your individual interests based on how You browse and shop online, as well as to provide advertising-related services such as measuring the performance and engagement with Our ads, provide analytics, preference, and interest information. In some instances, these ad network providers, social platforms, sponsors, and/or analytics providers may use their own tracking technology to capture information about Your device, use, and engagement online for the purpose of tailoring advertising (for Our products or for products or services of other companies) based on preferences or interests known or inferred from the data collected.  These companies will use personal information they receive to improve their own products and optimize their own ad targeting systems. We use Google Analytics Advertising Features to share information with Google about Your use of this Site to allow Us to deliver relevant and personalized advertising or content to You on other websites.  We have enabled the following Google Analytics Advertising Features:  Remarketing with Google Analytics (which allows Us to create an audience of users based on user behavior on Our Sites,   so We can use that audience to deliver Our advertisements (e.g., a user who viewed a product but did not add to cart may receive an advertisement for that item, while a user who added items to their cart but didn’t complete the purchase may receive an ad for the item left in the cart), Google Display Network Impression Reporting, Google Analytics Demographic and Interest Reporting, and integrated services that require Google Analytics to collect data for advertising purposes, including collecting data via marketing cookies and identifiers.  We also use Google Signals, which allows Google Analytics to collect Site visit information and associate it with information Google collects about individuals signed-in to their Google account who have agreed to this association for purposes of ads personalization.  This includes information about location, search history, YouTube history, and data from sites that partner with Google.  

Other Purposes.  We collect and use any personal information We collect for other legitimate purposes, such as our day-to-day business operations, to analyze and improve our business, for corporate governance, and to comply with laws and regulations.  For these purposes, we may use any categories of personal information collected by Us.   

1. Day-to-Day Business Operations & Product Improvement.  We use personal information we have collected for other purposes reasonably required for day-to-day operations, such as accounting, collecting payments due and owing to Us, financial reporting, business analytics, operational and strategic business planning, real-estate management, and expense management.  
2. Corporate Governance.  We also use any personal information we collect for planning, managing, and carrying out restructuring, redundances, or other change programs, evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolving, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information by Us is among the assets transferred.  
3. Compliance with Laws & Regulations.  We use personal information We collect to comply with local, state, and federal laws; enforce Our legal rights and obligations; and for any purpose in connection with legal claims, reports of violations, or allegations made by, against, or otherwise involving, and to the otherwise comply with lawful requests by public authorities, e-discovery requests or where otherwise required or permitted by applicable laws, court orders, government regulations, or regulatory authorities.  

• How We Share Personal Information

Third Parties Providing Services On Our Behalf:  

We rely on third parties to perform a range of business operations on Our behalf. Service providers may also use personal information for their own internal business purposes, such as process or product improvement.  For instance:

• Third parties that assist and help Us in providing digital and e-commerce services such as social listening, store locator services, loyalty programs, quizzes and product finders, name collection and lead generation, identity management, ratings and reviews, teleconsultations tools and services, product recommendations, predictive sort, product search, personalized services, virtual try-on tools, coupons, loyalty, refer-a-friend program management, customer relationship management, data management tools, provide subscription or recurring purchases, gift cards purchase and redemption, sampling and redemption services; web chat features, and user generated content curation tools; 
• Advertising, marketing, digital and social media agencies, analytics providers, and vendors to help Us to deliver advertising, marketing, and campaigns, to analyze their effectiveness, understand how consumers use Our Sites, products and services, and Our retail locations, and to manage Your contact and questions.  For example, providers that:
  • help Us send Our direct mail, email, and SMS marketing messages, 
  • personalize Our Sites, 
  • help Us manage Our events, 
  • deliver Our ads (e.g., demand side platforms, ad servers, content optimization), and 
  • analyze Our customers.
• Third parties that assist and help Us in providing IT services, such as platform providers, hosting services, master data management, maintenance and support on Our databases as well as on Our software and applications that may contain data about You;
• Third parties that provide us with consulting services in the field of market research and analytics, and who help Us collect feedback on our products and services; 
• Third parties that assist Us with bot and fraud detection and prevention, legal, compliance, and risk management; 
• Third parties that provide order processing, fulfilment, shipping, and return management; provide delivery and shipment notifications, who process transactions and payments; provide customer service and support, and assess customer satisfaction; 
• Third parties that assist Us for customer care and cosmetovigilance purposes.

Categories of personal information shared (depending on the specifics of the business transaction) with these third parties include identifiers, internet or network activity, geolocation data, purchasing information, protected classifications, professional or employment-related information, audio-visual information, other categories of personal information, biometric, geolocation information, payment information, other information, and inferences generated from the foregoing categories of information.

Transactions You Have Requested or to Which You Have Agreed

Personal information may also be shared to complete a transaction You requested.  For example, payments You make to pay for goods and services through some of Our Sites are completed using a third party’s online payment system (e.g., Apple Pay, PayPal).  Additionally, You may elect to use buy now pay later services available on Our Sites (e.g., Afterpay) or receive free shipping through third party services (e.g., ShopRunner).  To facilitate Your request, categories of personal information such as identifiers, internet or similar network activity, contact information, and purchasing information is shared to complete the transaction You requested.  

Additionally, some of Our Sites may provide the opportunity to post content in a public forum or provide user generated content.  For example, providing ratings & reviews about Our products and services, granting Us permission to host user-generated content; posting on Our social media pages or channels; or participating in contests, blogs, or videos.  This content is intended for public consumption, and we may display this content. Once displayed publicly that information can be collected and used by others. If You decide to submit information or permit Us to post it in these public forums, the information will be publicly available. 

In connection with advertising or Our Sites, You may be asked to receive information and/or marketing offers from someone else, or to otherwise agree to the sharing of Your information with a third party. 

Other Third Parties (Ad Networks and Advertising Companies):

We share or make available personal information (such as identifiers, Internet or similar network activity, commercial information, inferences) with third party marketing and advertising networks and social media platforms to serve You tailored and personalized advertisements on other websites and services and across other devices.  For example:

1. When You provide Us with personal information, We use that information to optimize our advertisements, serve You advertisements, and measure advertisement performance.  We do this generally by uploading an identifier You provided Us or We obtained (email, phone number, cookie or device ID, other identifier, etc.) to a platform that is selling advertisements (such as Facebook, YouTube, Instagram, Pinterest, etc.).   This third-party compares the identifier to identifiers in its own database, and, if there is a match, We can use this information to optimize Our advertising campaign(s), choose whether or not to serve an advertisement to the matched individual on a third-party site or platform, and measure the effectiveness of Our advertising.  We can use share with advertising technology vendors (such as demand side platforms) that same data to serve You with advertising on websites that participate in online auctions of their ad inventory.   
2. Additionally, when You visit Our Sites We use cookies (or other similar technologies) from third parties.  Information collected by these companies is used to build a profile of Your interests to show You relevant advertising on other websites or to other devices connected to You (cross-device advertising) by Us or other companies, and includes identifiers, internet or network activity, commercial information, and inferences generated from the foregoing.  

Sharing or otherwise making available personal information in connection with the foregoing is likely considered a sale and/or share of personal information, or a ‘use’ of personal information for purposes of targeted advertising under some U.S. Privacy Laws, and subject to a right of opt-out.  Please see Privacy Rights Available Under State Law  for more information.

Some of Our Sites have features such as plugins, widgets, or other tools provided by third parties.  These tools collect identifiers along with internet or similar network activity (e.g., IP address and what page You are visiting).  If You engage with such plugins, widgets, or other tools, additional information may be shared.  For example, if You use Facebook’s “like” feature, Facebook may register the fact that You ‘liked’ a product and may post that information on Facebook.  This use of information is not governed by Our privacy notice.  

These companies use personal information they receive to improve their own products and optimize their own ad targeting systems.  

L’Oréal Group; Business Transfers: 

Other members of the L’Oréal Group may access information about You when they perform services on behalf of L’Oréal USA and, unless prohibited under applicable law, for use on their own behalf for the purposes described in this Notice.   Please visit the L’Oréal Group website, for further details on the L’Oreal Group, its brands, and its locations.  We may also share information about You, including information collected through cookies (and similar technologies) between Our L’Oreal USA family of brands to harmonize and update the information You share with Us, to perform statistics based on Your characteristics, and to tailor Our communications.

As We continue to develop Our business, We (or Our affiliates) may sell or purchase assets, reorganize Our company, or otherwise be acquired by, merged with, or invested in by another company. If another entity acquires Us or Our assets, or assets related to the Sites or Our business, personal information, and any other information that We have collected may be disclosed to such entity as one of the transferred assets. We may also share certain personal information as necessary prior to the completion of such a transaction or corporate transactions such as financings or restructurings, to lenders, auditors, and third-party advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for a transaction.  If any bankruptcy or reorganization proceeding is brought by or against Us, all such information may be considered an asset of Ours and as such may be sold or transferred to third parties. 

Legal Disclosure; Security and Protection of Rights: 

L’Oréal USA may transfer and disclose information, including personal information about You, and any other information that We have collected, to third parties to comply with a legal and compliance obligation; when We believe in good faith that the law requires it; or at the request of governmental authorities conducting an investigation. For example, We may disclose personal information in response to subpoenas, courts orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements.  This may include regulators, government entities, and law enforcement.  In addition, it may include certain disclosures that We are required to make under applicable laws, such as making available (including to the public) names of sweepstakes or contests winners. 

We may disclose personal information where We believe doing so is necessary to protect the services, Sites, Our rights and property, or the rights, property, and safety of others.  For example, We may disclose personal information to (i) prevent, detect, investigate, and respond to fraud, unauthorized activities and access, illegal activities, and misuse of the services and Sites; (ii) situations involving potential threats to the health, safety, or legal rights of any person or third party; or (iii) enforce, and detect, investigate, and take action in response to, violations of Our Terms of Use.  We may also disclose personal information related to litigation and other legal claims or proceedings in which We are involved, as well as for Our internal accounting, auditing, compliance, recordkeeping, and legal functions. 

• How Long We Retain Personal Information

In accordance with Our routine record keeping, We may delete certain records that contain personal information You have submitted through the Sites. We are under no obligation to store such personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information. In addition, You should be aware that it is not always possible to completely remove or delete all information about You from Our databases without some residual data because of backups and other reasons.

We will retain personal information about You for as long as Your account is active, You engage with Us, as needed to provide You services, and as necessary to comply with Our legal and/or regulatory obligations, to resolve disputes, to manage Our rights, and to enforce Our agreements. 

We do not control certain privacy settings and preferences maintained by Our social media partners like Facebook and Twitter. If You wish to make changes to those settings and preferences, You may do so by visiting the settings page of the appropriate social media site.

• Your Privacy Choices

               Email:

You may change Your preferences and unsubscribe from email services from Our brands by: (i) modifying Your registered user information on the Sites; (ii) sending Us an e-mail to the address listed in Contact Us located at the end of this Notice; or (iii) following the unsubscribe instructions in the communications that You receive.  

               SMS Text Messages:

We may send text messages if You have agreed to receive from one of Our brands.  You may cancel text messages from a brand at any time by texting “STOP”.  After You send “STOP” We may send You an additional text message to confirm that You have been unsubscribed.  If at any time You have questions about the text messages please text “HELP”.  Message and data rates may apply.

               Push Notices; Uninstallation of Mobile Apps:  

You may at any time opt out from push notifications or allowing Us to access location data by adjusting the permissions in Your mobile device.  Some features on the Sites may require access to the camera or other features of Your device.  You can adjust the settings or Your device to control access to the camera or other features.   You can stop all further collection of information by Our mobile applications by uninstalling the mobile application.  Please note that if You uninstall the mobile application from Your mobile device, the unique identifier associated with Your mobile device will continue to be stored.  If You re-install the application on the same mobile device, We will be able to re-associate this identifier to Your previous transactions and activities.

               Geo-Location and In-Store Location:

You may prevent Your mobile device from sharing Your location data by adjusting the permissions on Your mobile device or within the relevant app. &

               Cookies, Tracking, and Interest-Based Advertising:

If You would prefer not to accept cookies, You can manage Your cookie preferences by clicking on the “Online Preferences” link located on the bottom of the website homepage.   You cannot disable essential cookies.  You can also change Your browser settings to notify You when You receive a cookie, which lets You choose whether or not to accept it; or set Your browser to automatically reject any cookies. However, please be aware that some features and services on Our Sites may not work properly because We may not be able to recognize and associate You with Your account. In addition, the offers We provide when You visit Us may not be as relevant to You or tailored to Your interests. To learn more about cookies, please visit https://www.allaboutcookies.org. 

You can opt out of receiving targeted advertising through the Network Advertising Initiative (NAI) Opt–Out Page or the Digital Advertising Alliance Opt-Out page. Options are Device-specific, so if You use multiple devices, You should opt out on each one. You can also opt out of certain targeted advertising programs by clicking on the AdChoices icon that appears on Our Site footers and may appear on Our advertising. Even if You opt-out of targeted advertising, You may still see Our advertisements while You are browsing, but they may not be targeted to You based on Your interests.

Some social networks (such as Facebook), allow You to exercise ad choices, limit data collection and clear Your history on that platform as well. For Your convenience, We have provided the links to some of the social networks:

• Facebook – https://www.facebook.com/ads/preferences/?entry_product=education_page
• Instagram –  https://www.facebook.com/ads/preferences/?entry_product=education_page
• Twitter – https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
• Google – https://adssettings.google.com/authenticated

               Do Not Track (“Global Privacy Control”):  

Under the laws of several states, Website and online service operators are required to disclose how they respond to web browser ‘do not track’ signals.  L’Oréal USA does not currently take actions to respond to Do Not Track signals as a uniform standard for such response has not yet been established.  However, where required by law, We will treat browser-based signals such as the Global Privacy Control as requests to opt-out of the sale/sharing of personal information.

               Other Analytics Services:  

We use certain analytics services, such as Google Analytics, to gather information about Our site visits or mobile app usage.   We also use Google Analytics Advertising Features to share information with Google about Your use of this site to allow Us to deliver relevant and personalized advertising or content to You on other websites.  We have enabled the following Google Analytics Advertising Features:  Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographic and Interest Reporting, and integrated services that require Google Analytics to collect data for advertising purposes, including collecting data via marketing cookies and identifiers. You can learn more about how Google Analytics processes information here: Google Analytics Terms of Use and Google Privacy Policy.  You can also download and install the Google Analytics browser plugin available here  that allows You to disable Google Analytics across all websites.  To learn more about Google Analytics, including opting out of Google Analytics, click here.

In connection with analytics used in our retail locations, You may opt-out of having a mobile device counted in statistics.  You may opt-out by visiting this website.  

• Additional Information for Residents of California

This subsection provides residents of California with additional information regarding Our collection, use, and disclosure of personal information. This Section supplements the information contained in Our Detailed Privacy Policy and applies solely to visitors, users, and other individuals who reside in California. This section does not address or apply to Our handling of publicly available information or other personal information that is exempt from California law.  

               Shine the Light Act

If You are a California resident, California Civil Code Section 1798.83 permits You to request information regarding the disclosure of Your personal information by Us to third parties for the third parties’ direct marketing purposes. You may send us requests for this information to [email protected].  In Your request, please include the statement “Shine the Light Request” and provide Your first and last name and mailing address to certify that You are a California resident.  We reserve the right to require additional information to confirm Your identity and California residency.

               Removal of Content

If You are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits You to request and obtain removal of content or information You have publicly posted.

To make such a request, please write to use at the address listed at the end of this Notice and provide as much details as possible (i.e., date and caption) as to the post(s) You would like removed. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information You have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

               California Privacy Rights Act 

Categories of Personal Information Collected. 

While Our processing of personal information varies based upon Our relationship and interactions with You, the information below identifies, generally, categories of personal information collected about California residents in the last 12 months: 

1. Identifiers — Personal unique identifiers, such as full name, address, telephone number, online identifiers, internet protocol address, email address, account name, social handle, or moniker.
2. Other Personal Information — Name, contact details such as telephone number and address, financial information such as account number and balance, payment card details including credit and debit card numbers, signature (including electronic signature), driver’s license or state ID number, education, and employment.   This includes physical characteristics or descriptions, as well as medical and health information, which may be considered as ‘sensitive’ personal information.
3. Characteristics of Protected Classes — Characteristics of protected classes or groups under state or federal law, such as age (40+), race, ethnicity, national origin, sex, gender identity, gender expression or marital status.
4. Biometric Information – We may collect, capture, possess, store, or obtain the picture You provide through one of our online beauty tools, and data obtained or created from Your picture (including the automated recognition of various facial landmarks), that might qualify as biometric data, biometric information, or a biometric identifier under various laws. 
5. Commercial or Purchasing Information — Purchase information, such as products and services purchased, obtained, and considered; other purchasing or consumer histories or tendencies (e.g., beauty routines or beauty concerns), loyalty activity and redemptions, account information, user-generated content, and transaction histories.
6. Internet or Online Information — Internet or online information such as browsing history, search history, smart device and sensor data, and information regarding interaction with Our Sites, or advertisements.
7. Geolocation Data — Geolocation data, such as device location.
8. Audio and Visual Information — Audio, electronic, visual, thermal, olfactory, or similar information, such as call and video recordings, photographs that You upload or share with Us, CCTV video recorded at Our facilities, call center recordings, and video images.
9. Employment Information — Professional or employment-related information, such as work history, career/profession, professional credentials (e.g., professional license status), and prior employer.
10. Inferences — Inferences based on personal information about an individual to create a summary about, for example, an individual’s preferences and characteristics, including beauty and related preferences, characteristics, behaviors on and off site, purchase patterns, demographics, household information.

The above categories include information identified as sensitive under California law, including government issued identifiers; account information, credentials, and financial information; precise geolocation; racial or ethnic origin; information that may be biometric information, information collected and analyzed concerning health; and information collected and analyzed concerning sexual identity.

Sources of Personal Information; Purposes of Collection, Use, and Disclosure.  

The sources from which We collect personal information are summarized in “How We Collect Personal Information”.   The business or commercial purposes for which We collect and sell and/or share (for cross-contextual behavioral advertising) personal information are as summarized in Our Notice at Collection, and as described in more detail in “What Personal Information We Collect and Use” section in Our detailed Privacy Notice.  For more information about the categories of personal information We share or disclose for business or commercial purposes, and the categories of recipients, please see “How We Share Personal information” section of Our Detailed Privacy Notice.  

Sales/Sharing of Personal Information 

We do not ‘sell’ (as ‘sell’ is traditionally defined) personal information about Our consumers.  We do not make available or provide consumer’s names, phone numbers, addresses, email addresses, or other personal information to third parties in exchange for money.  Like many companies, however, We do share personal information with third parties to provide You with personalized advertising from Us, or We make available personal information to third parties (including due to Our use of cookies (or similar technologies) provided by third parties on Our Sites). In California, this type of activity is likely considered (1) a ‘sale’, (2) a ‘share’ of personal information for cross-contextual behavioral advertising, or (3) both, and subject to a right of opt-out.

For example, some third parties allow Us to serve consumers with online promotions by sending identifiers or contact information (e.g., email, phone number, other identifiers (cookie ID, device ID, pseudonymous ID common in the industry like a UID2 or RampID)) We have collected to the third party.  The third party compares the identifiers or contact information to identifiers in its own database, and, if there is a match, We can use this information to optimize our advertising campaign(s), choose whether or not to serve an advertisement to the matched individual on a third-party site or platform, and measure the effectiveness of Our advertising.  We also use and share with advertising technology vendors (such as demand side platforms) that same data to serve You with advertising on websites that participate in online auctions of their ad inventory. 

Additionally, We make available personal information to third parties through Our use of cookies and other technologies on our Site.  For example, we share or make available online personal information with third parties such as social media platforms or other marketing service companies to optimize our marketing campaigns, help Us display ads for Our goods and services on third-party sites, and measure the effectiveness of those ads on such thirds party sites.  These companies use personal information to improve their own products and optimize their own ad targeting systems. 

We do not knowingly sell/share personal information of consumers under 16 years of age.  

In the past 12 months: we have disclosed the following categories of personal information that may be considered “sale”/ “sharing” under California law: Identifiers, Other Personal Information, Commercial or Purchasing Information, Internet or Online Information, Geolocation Data, Inferences, Professional or Employment-Related Information, and Inferences (inferred and derived data).  

Categories of third parties to whom We shared or made available personal information was disclosed that likely is considered a “sale”/ “sharing” under California law: publishers (i.e., companies that operate websites that You visit such as an online newspaper who serve Our advertisements); retailers who sell Our products that offer advertising programs that allow Us to serve Our advertisements (on their ecommerce platforms or elsewhere); AdTech companies who help Us place and/or deliver Our advertisements (including demand side platforms), data analytics providers (i.e., Google Analytics for Advertiser features), and online platforms and social media networks such as Google, Amazon, Microsoft, Pinterest, Reddit, Snapchat, and Meta; and other marketing companies with whom We work to place Our advertisements  or online companies who sell Us advertising space to deliver Our ads such as advertising networks or marketplace sellers.

Metrics

For metrics regarding Requests to Know, Delete, and Do Not Sell or Share My Personal Information requests submitted pursuant to the California Consumer Privacy Act (as amended) that We received, fulfilled (in whole or in part), and denied between January 1, 2023, and December 31, 2023, please visit here.

Please note this data reflects all requests received from individuals in the U.S. Requests may be denied in whole or in part due to various factors such as a request was not verified, was not made by a consumer, was made multiple times, or requested information exempt from disclosure.

• Privacy Rights Available Under State Law

Rights Available Under State Law

Residents of California, Virginia, Connecticut, Colorado, Utah, Texas, Oregon, and Montana (effective October 1, 2024) have certain rights under applicable privacy laws, subject to certain conditions.  Residents of Washington and Nevada have certain rights in connection with ‘consumer health data’ under applicable Washington and Nevada state law.

Depending on Your state of residency, you may be able to exercise some or all of the following rights in relation to personal information about you that we have collected (subject to certain limitations under state law).  These may include:  

• Right to Know.   The right to request that We disclose information about our collection and use of Your personal information about you, including:
  • Categories of personal information We collect
  • Categories of sources for the personal information We collect
  • Our business or commercial purpose for collecting personal information
  • The categories of third parties with whom We share that personal information.  For residents of Washington and Nevada, this extends to receiving a list of third parties and affiliates (and contact information) with whom We shared or ‘sold’ consumer health data.
  • The specific personal information We collected about You
• Right to Access and Portability.  The right to confirm whether We are processing personal information about You and to obtain a copy of such personal information we have collected about you, and, where required by law, obtain a copy of such personal information in a portable and, to the extent technically feasible, readily usable format. 
• Right of Deletion.  To delete personal information provided to or obtained by Us.  You have the right to request that We delete personal information about You, subject to certain exceptions and to the extent required by law. Once We receive and confirm Your verifiable consumer request, We will delete personal information about You from our records, unless an exception applies.

  For example, personal information may need to be kept to:

  • Complete a transaction for which We collected the personal information, provide a good or service requested (such as the sale of our beauty products to You), or reasonably anticipated within the context of a relationship with Us, 
  • Track consumer complaints or product issues
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity
  • Comply with a legal obligation
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us
  • Other internal uses compatible with the context in which the consumer provided US with personal information 
• Right of Correction.  The right to correct inaccuracies in personal information, taking into account the nature and purposes of the processing of personal information. 
• The Right to Control over Sensitive Personal Information (including for residents of Washington and Nevada, consumer health data).   Depending on Your State of residence, You have the right to ask that we limit our use and disclosure of Sensitive Personal Information to certain purposes permitted by law and/or revoke consent to Our processing of Sensitive Personal Information. Residents of Washington and Nevada have the right to withdraw consent in connection with Our processing of ‘consumer health data’.    
• Right to Opt-Out.  Depending on Your State You have the right to  opt-out of certain types of processing of personal information, including: 
  • To opt-out of the ‘sale’ of personal information or sharing or use of personal information for targeted advertising.
  • To opt-out of any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.  

Depending on your state of residence, you may also have additional rights, such as (A) the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights; and (B) the right to request an appeal in the event We decline to take action on Your request.  If You would like to appeal any decisions regarding Your privacy rights, please contact Us at [email protected].  

How to Exercise Privacy Rights Available Under State Law (Access, Correct, Delete)

To submit Your data subject privacy request click here or contact Us using the toll-free number in How to Contact Us.

Only You or a person that You authorize to act on Your behalf, may make a request related to Your personal information. You may also make a verifiable consumer request on behalf of Your minor child.

The verifiable consumer request must:

• Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative of the person who wishes to make a request.

We may not be able to respond to Your request or provide You with personal information if We cannot verify Your identity or authority to make the request and confirm the personal information relates to You or if we are unable to locate You in our systems.  Making a verifiable consumer request does not require You to create an account with Us.  We will ask You for the email information that You used to interact with Us or sign up for a loyalty, email, or to make purchases along with other information You submit (such as contact information like name, address, phone number) and the information We have in Our systems, to help verify Your identity or authority to make the request and confirm that Your information is in Our system. Information provided to submit a request will only be used in connection with the request.  We may ask you to provide additional personal information so that we can properly identify You.  If you choose not to provide this information, we may only be able to process Your request to the extent We are able to identify You in Our systems. 

We will endeavor to respond to a verified consumer request within 45 days.  If We require more time, We will inform You of the reason and extension in writing (including by email).

We do not charge a fee to process or respond to a verified consumer request unless it is excessive, repetitive, or manifestly unfounded.  If We determine that the request warrants a fee, We will provide explanation and a cost estimate prior to completing the request.

You may only make a request for access or data portability twice within a 12-month period (unless applicable law allows You to make additional requests).

How to Exercise Rights Available Under State Law (Sales of Personal Information (or Consumer Health Data) & Sharing or Use of Personal information for the Purpose of Targeting) 

To exercise the right of opt-out in connection with a (1) a ‘sale’, (2) a ‘share’ or ‘use’ of personal information for targeted advertising, or both, where available in your jurisdiction please use one or more of the following: 

• visit the “Your Privacy Choices” link on the footer of a brand Site to submit a request regarding offline (non-browsing) personal information. You may also click here to directly access our form or contact Us using the toll-free number in How to Contact Us
• click on “Online Preferences” link on the footer of a brand Site and change the setting regarding online (browsing) personal information.  
• enable a browser-based opt-out signal such as the Global Privacy Control.  Where required to recognize such signals by applicable law We will treat the browser-based signals such as the Global Privacy Control as requests to opt-out of the sale/sharing or use of personal information for targeted advertising for your browser.  If you are logged-in to Your account (where available), We will associate the browser-based opt-out signal with your account and apply it to offline personal information.  If you are not logged-in to Your account, the browser-based opt-out signal is only associated with that browser.

We may ask for information necessary to complete the request, such as information we need to identify the consumer whose information is the subject of the opt-out request.  

How to Exercise Rights Available Under State Law (Sensitive Personal Information(including Consumer Health Data)) 

Depending on Your state of residence, You may opt-out of certain uses of sensitive personal information by Us, including Our sharing of this type of personal information with third parties, and/or revoke consent previously given.  This opt-out will generally provide You with the ability to limit Our use of sensitive personal information to only the following (where permitted by applicable law): 

• To perform services or provide goods reasonably expected by the consumer who requested the services or goods; 
• To prevent, detect, and investigate security incidents; 
• To resist malicious, fraudulent, deceptive, or illegal actions; 
• Ensure the physical safety of natural persons;
• Short-term, transient uses;
• To perform services on Our behalf;
• To verify or maintain the quality or safety of a product, service, or device owned, manufactured, manufactured for, or controlled by Us, and to improve, upgrade, or enhance such product, service, or device; and
• For purposes that do not infer characteristics about a consumer.  

If You would like to opt-out of uses of sensitive personal information (or revoke a previously given to Our use of sensitive personal information), other uses otherwise permitted by applicable law, please submit Your submit Your request by clicking “Your Privacy Choices” link at the bottom of Our Sites. You may also click here to directly access our form or contact Us using the toll-free number in How to Contact Us.  

Authorized Agent Request 

You may designate an agent to submit requests on Your behalf.  We will need the agent to provide Us with Your signed permission to act on Your behalf.   For example, a Power of Attorney under the laws of the relevant jurisdiction from You or Your authorized agent.   Where permitted, We may also require You to provide proof You provided the authorized agent signed permission to act on Your behalf, and to verify Your identity with Us directly.  

• Notice of Financial Incentives /Bona Fide Loyalty Program Disclosure

We may offer incentives, such as a coupon or discount on purchase in exchange for personal information (e.g. email sign-up).  We may also offer a loyalty program that will provide certain perks, such as rewards and exclusive offers, as well as other programs like sweepstakes or contests.  Each of those incentives or programs (hereinafter “Programs”) may be considered a ‘financial incentive’ or a ‘bona fide loyalty program’ under one or more U.S. state privacy laws.  Through participating in these Programs, You may provide Us with any of the categories of information set forth in the “What Personal Information We Collect & Use” section of this Notice.

We generally do not assign monetary or other value to personal information. If, however, We are required by law to assign such value, We have valued the personal information collected and used as based, in part, on the value of consumer trial of new products and sharing future offers tailored to Your interest with competitive value. The value is a practical and good-faith effort often involving the (i) categories of personal information collected (e.g., names, email addresses), (ii) the transferability of such personal information for Us, (iii) the discounted price offered, (iv) the volume of consumers enrolled in Our programs, and (v) the product or service to which the programs, or price or service differences, applies. The disclosure of the value described herein is not intended to waive, nor should be interpreted as a waiver to, Our proprietary or business confidential information, including trade secrets, and does not constitute any representation with regard to generally accepted accounting principles or financial accounting standards.

Participation in any Program is voluntary, and by signing up for one, You consent to the collection, use, and disclosure of personal information about You in connection with the Program.  If You later wish to withdraw Your consent, You can do so by contacting Us, or otherwise following the instructions set forth in the specific Program’s terms and conditions, if applicable.

Please note that if You choose to opt-out of the sale or sharing of personal information about You, or the use of personal information about You for targeted advertising (where available under U.S. state privacy law), Your participation in Our Programs will not be affected and You will continue to receive all the benefits to which You are entitled.  If You make a request to delete all personal information about You We maintain (where available under U.S. state privacy law), however, We will no longer be able to provide You any Program benefits because We will have no way to tie You to the benefits offered or to contact You regarding them.

 

• Children’s Information

CHILDREN: Our Sites are not directed to children under 13. We do not knowingly collect, use or disclose personal information from anyone under 13 years of age. If We determine upon collection that a user is under this age, We will not use or maintain his/her personal information without the parent/guardian’s consent. If We become aware that We have unknowingly collected personal information from a child under the age of 13, We will make reasonable efforts to delete such information from Our records. If You believe that We might have any information from or about a child under age 13, please contact Us through one of the methods listed in the Contact Us section at the end of this notice.

Parental Consent: Minors between 13 years of age and the age of majority in their state must ask their parent or guardian for permission to use any L’Oréal USA properties. For L’Oréal USA brands offering e-commerce, You may only make purchases if You are 18 years of age or older, or the age of majority in Your jurisdiction of residence.

Parental participation: We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and We encourage parents to teach their children about safe internet use practices.

• Securing Personal Information About You

L’Oréal USA maintains reasonable safeguards to protect personal information against loss, unauthorized use, disclosure, or destruction and when transferring information for processing and requires third parties providing services on Our behalf to do the same. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that We cannot ensure or warrant the security of any information You transmit to Us.

• Third Party Links; Social Login

The Sites may contain links to third party websites that are not owned or operated by L’Oréal USA. This includes links from advertisers, sponsors and/or partners that may use Our logo(s) as part of a co–branding or co–marketing agreement. We do not control, recommend, or endorse, and are not responsible for these websites or their content, products, services or privacy policies or practices. These other websites may send their own cookies or other tracking technologies to Your device; they may independently collect data or solicit personal information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site, which appears or claims that it is one of Our Sites (including those linked to through an email or social networking page). The Sites may make available chat rooms, forums, message boards, and news groups. Remember that any information that You disclose in these areas becomes public information and is not subject to the provisions of this Privacy Notice.

We may also offer You the opportunity to use Your social media login. If You do so, please be aware that You share Your account profile information with Us depending on Your social media platform settings. Please visit the relevant social media platform and review its privacy policy to understand how Your personal information is shared and used in this context.

• Cross-Border Transfers

The Sites are governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Country or region-specific websites are available for L’Oréal brands and products around the world. L’Oréal makes no representation that the Sites are governed by or operated in accordance with the laws of any other nation. Given that We are an international business, Our use of Your information necessarily involves the transmission of data on an international basis. If You are located in the European Union, Canada or elsewhere outside of the United States please be aware that information We collect may be transferred to and processed in the United States.   By using the Sites, or providing Us with any information, You (a) acknowledge that the Sites are subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where You reside and/or are a citizen, and (c) waive any claims that may arise under those laws. 

• Updates to this Privacy Notice

Please note, We may change information on the Sites and/or this Privacy Policy at any time and any changes will be effective immediately upon the publication of revisions.

• How to Contact Us

If You have any questions about Privacy, please contact Us at:

Attn: CeraVe Customer CareRe: CeraVe.com Privacy and Cookie Notice
Telephone:

Or send Us an e–mail with Your request here.